Skills and Knowledge Benchmark Resource

Capability Requirement 

Key Performance Measure

• Understands the role, vision, mission and values of the organisation.
• Aligns with sector and organisation approaches and values.

• Behave in alignment with the organisation values and objectives.
• Researches and shows initiative to build understanding of the organisation’s business offerings and services, organisation strategy and wider disability sector.
• Provides clinical services to customers (internal and external) in line with organisation purpose, values and operational needs.

• Understands the strategic direction under which the organisation operates.

• Can identify different funding sources available for Allied Health Services.
• Can describe where further information can be obtained.

• General knowledge of human rights based approaches to supporting a person with a disability, and the individual and community context of disability.

• Demonstrates an application of human rights based approaches to supporting a person with a disability.
• Can explain the biopsychosocial model of disability.
• Can discuss choice and control and how they impact on the provision of Therapy supports.

Capability Requirement 

Key Performance Measure

• Contributes to team effectiveness through effective and appropriate behaviours and involvement in team activities.

• Plans and schedules own work with increasing independence.
• Monitors progress against work plans and required outcomes and takes appropriate corrective action.

• Increasingly works independently by planning and prioritising own workload to successfully meet timeliness and quality requirements.
• Achieves performance outcomes in line with objectives and expectations set by Manager.
• Developing and maintaining internal contacts to maintain efficient communication.

• Supports other team members, sharing knowledge and information.
• May lead/ be a key contact of a small team.
• Supervision of less experienced staff or students.

• Demonstrates awareness of the working relationship and roles of Therapist and Allied Health Assistants.
• Can describe interdisciplinary, transdisciplinary, Key Worker/Primary service provider and multi-disciplinary models of practice.
• Develop and maintains a network of contacts in stakeholder and community organisations appropriate to the role.

Capability Requirement 

Key Performance Measure

• Drafts and liaises on written work

• Achieves agreed standards for completing case notes and clinical reports relevant to role.

• Has effective listening skills and seeks, provides and/or shares information in an appropriate and respectful manner.
• Uses positive engaging techniques and adapts own style to needs of other person.

• Communicates effectively with internal customers in the organisation and relevant external stakeholders

• Expresses views, information and ideas clearly and effectively in conversations, meetings and reports.

• Has a network of relevant contacts in other work areas.

• Establishes relevant internal and external networks.

Capability Requirement 

Key Performance Measure

• N/A

• Developing the capability to effectively assist customers to address/resolve a range of their needs and expectations.

• Adopts a practical and effective approach to providing clinical services to customers.

• Liaises effectively with internal and external customers.

• When required, involves more experienced staff in the more sensitive or serious matters.

Capability Requirement 

Key Performance Measure

• Researches and develops understanding of relevant internal and external standards and policies that impact on the role such as National Disability Standards and ECI National Guidelines.
• Represents the clinical team professionally and appropriately.
• Demonstrates the appropriate behaviour and communication with customers and stakeholders.
• Display reliability and integrity in responding to and liaising with internal and external customers about their needs and requirements.

• Encourages others to make a positive contribution to the work environment and to health, safety and wellbeing.

• Complies with safe work practices for self and team members, including adopting a proactive approach to risks and hazard control and minimisation.

• Analyses and mitigates risk.
• Developing the capability to promote and market service offerings.
• Ensures appropriate use of resources.

• Uses appropriate judgement in relation to allocation and use of resources within the funding model.

Capability Requirement 

Key Performance Measure

• Adopts a creative and resourceful approach.
• Applies improvement processes.

• Implements agreed clinical practices and activities consistent with the organisation’s values and objectives.

• Takes personal responsibility for continuous improvement and quality in own work.

• Developing understanding of the organisation’s clinical expertise and market position.

• Makes recommendations and assists in the development of practice based on experience and contact with internal and external stakeholders.
• Identifies and suggests opportunities for improvements to work practices.

Capability Requirement 

Key Performance Measure

• Shows commitment to ongoing professional development.
• Attends appropriate development activities for role. 

Capability Requirement 

Key Performance Measure

• Developing understanding of the principles and applies knowledge of: the range of individual choices, goals and aspirations of support.

• Observes and follows guidance on clinical practice provided by experienced staff.
• Engages in strengths-based practice.
• Researches and builds own knowledge of contemporary clinical and organisation practice.
• Uses and provides feedback and suggestions on clinical tools provided.
• Can explain guardianship, substitute decision making and how to determine if a person has capacity to give consent.
• Identifies needs and issues for own professional development

• Initiates person centred tools and processes for use by self and/or team.
• Identifies areas of policy and practice to facilitate person centred approaches.
• May assist with the implementation and review of person centred tools within service offerings.

• Participates in coaching and mentoring opportunities.
• Demonstrates an awareness of the principles and strategies of positive behavior support for people with a disability ie. respectful and sensitive environment which empowers the person to achieve and maintain their individual lifestyle goals.

Capability Requirement 

Key Performance Measure

• Developing understanding and capacity to deliver straightforward disability support in areas including assessment, direct intervention, behavioural support, counselling, case management/ coordination.
• May undertake fee for service work under supervision.

• Uses an evidence-based practice framework
• Uses client files to appropriately record progress and outcomes.
• Prepares documentation to meet the requirements of the funder.
• Formulates recommendations in a way that expedites funding approval.

• With necessary guidance, refers a person appropriately and able to advocate for the person if required.

• Seeks guidance to achieve appropriate internal referrals or to other services.

• Escalates queries or formal complaints appropriately to the Manager or other professional.

• Assists with the delivery of more complex disability support which can involve multiple service offerings/programs.

• Achieves quality and quantity in service delivery consistent with organisation benchmarks.
• Efficiently manages client appointments.
• Appropriately escalates clinical issues or situations to the Manager or other professional, providing information on status and actions taken.

• Reflects on practice and performance; responds to feedback from more experienced staff.

• Demonstrates outcomes-based practice and uses outcome measurement tools eg. Goal attainment scaling and Canadian Occupational Performance Measure etc.

Capability Requirement 

Key Performance Measure

• Under guidance will utilise service development and evaluation methods and estimate and review service components.

• Developing ability to assess the effectiveness of service offerings and progress with goals in a person’s plan.

• Contributes to team clinical reviews as required.

• Developing ability to utilise specific tools to measure progress and to adjust support provided to the person.

• Assists senior staff with the planning, development and evaluation of service offerings.

• Seeks guidance from the Manager or other professional when needed on current clinical issues and evaluation issues or practices.

Capability Requirement 

Key Performance Measure

• Developing the capacity to work with a person and their family in life learning areas, e.g. accommodation, equipment, family support, recreation, employment and education to achieve integration and participation and inclusion goals.

• Monitors and records progress on meeting the client’s inclusion goals.

• Developing the capability to act on feedback, and arrange and adjust service offerings based on a person’s goals and aspirations

• Developing relationships and connections with other services and professionals in the field.
• Understands the principles and importance of family-centred practice when working with children.

• Communicates with the person to ensure that progress towards individual goals is regularly discussed and acted on.

• Seeks feedback directly from clients on satisfaction / participation in the decision process.
• Provides feedback to and seeks support from the Manager on emerging issues or problems.

Capability Requirement 

Key Performance Measure

• Assists in developing and maintaining networks of community organisations and volunteers.

• Supports clients in accessing the relevant contacts and community connections.

• Assists in identifying and assessing needs.

• Participates in community events.

• Developing capabilities and assists in the implementation of community knowledge sharing, training and coaching activities and plans.

• Establishes appropriate links to other professionals in the organisation and in the community.
• Participates in knowledge sharing with the broader team.
• Responds to needs expressed by the client, making recommendations and suggesting solutions.

Capability Requirement 

Key Performance Measure

• Demonstrates understanding of documentation requirements and to write reports on assessment or progress.
• Ensures preparation for meetings

• Follows procedures in relation to files, data, clinical information and records.

• Effectively prepares case notes and plans.
• Effectively uses technology; captures necessary data.

• Reports and documents files appropriately (not over or under documentation).
• Prepares documents within the timeframes of the funder.

• Demonstrates completion of allocated reporting, documentation and administration tasks, including service records and billing.

• Makes appropriate recommendations from a practical and clinical practice perspective.
• Understands and is able to assist in the resolution and follow up of complaints and feedback.