The Helpdesk is available to all NDS Organisational Members and Associates across Australia. Additionally,thanks to the financial investment from the Victorian, Queensland and Western Australian governments, all Victorian and current or potential Queensland disability service providers will have access until June 2019, and all registered disability service providers in Western Australia will have access until 30 September 2019, after which the helpdesk service will only be available to NDS Members.

The helpdesk will allow users to keep track of questions and access a comprehensive knowledge hub. Here, users can gain immediate access to over 100 common questions and answers in a searchable database. The knowledge hub will also serve as a repository of sector knowledge that grows as more people interact with the helpdesk.

NDS developed its helpdesk in response to the success of the Victorian NDIS Helpdesk, which was first launched in July 2016 as a way for local providers transitioning to the NDIS to ask questions and clarify issues.

NDS respects individuals’ right to privacy. Please refrain from posting any personal information on the NDS Helpdesk. We are bound by and adhere to the Australian Privacy Principles (“Principles”) contained in the Privacy Act 1988 (“Privacy Act”). You can download NDS’s privacy policy.

The content of the NDS Helpdesk is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of the NDS Helpdesk. NDS does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference. The information on the NDS Helpdesk is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content. No responsibility is taken for any information or services that may appear on any linked websites.

If you have feedback about the NDS Helpdesk, please be in touch by emailing