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Results Based Accountability (RBA) – Facilitated by Mark Friedman

Mark Friedman, founder of Results Based Accountability to present two workshops in June

Mark Friedman is a speaker, consultant and author of the book 'Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities'. Mark directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico. His work has been used in over 40 US states and countries around the world, including Australia, New Zealand, the UK, Ireland, the Netherlands, and Norway.

At its heart, RBA asks of us three questions:
How much do we do? How well do we do it? Is anyone better off?

Surely if we can answer those three questions we will be well on the way to knowing our impact. We can use RBA's 'Turn the Curve' tool to understand trend data, and construct strategies for improving our outcome

How RBA works and how it helps

RBA works backwards, starting with ends and working step by step to means. For communities, the ends are conditions of well-being for children, families and the community as a whole. Ends for programs are how customers are better off when the program works the way it's designed to.

RBA helps in that it gets people from talk to action quickly. It uses plain language and common sense methods that everyone can understand. RBA is also an inclusive process where diversity is an asset and all community members can contribute.

Train the Trainer

Train the Trainer is an intensive two day session designed for people who are set to serve as in-house experts for the implementation of RBA. The training is designed to give individual attention to each participant. Participants will learn how to:

  • Conduct their own RBA workshops
  • Lead training exercises
  • Help organisations put RBA methods into operation

Due to limited space, Anglicare WA is asking for expressions of interest from not-for-profits, government agencies and other professionals. We ask all interested people to write two paragraphs about why they would like to attend the train the trainer course and how they foresee using results frameworks in their organisations or jobs. Total participation is limited to no more than 24 people. If more than 24 applications are received, Anglicare WA will select participants.


5 - 6 June 2012
8.30am - 4.30pm


Perth Flying Squadron Yacht Club

RBA 101 Workshop

This one-day workshop introduces participants to the RBA framework. In the workshop, RBA is applied to both cross-community quality of life improvements and the management of programs, agencies, and service systems. In the afternoon, an optional 90 minute question and answer panel session will be held. During this session, panel members will field questions about the challenges and opportunities of choosing the appropriate measures for desired outcomes.


Thursday 7 June 2012
9.00am - 12.00pm Workshop
12.30pm - 2.00pm Panel Session


City West Receptions
West Perth

Flyer (PDF 192KB)

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